Last Updated: 23 July 2026

At LiveWell Nourish, customer satisfaction and product safety are important to us.

Because our products include food and consumable wellness products, returns are handled with appropriate hygiene and food-safety considerations.

Order Cancellation

If you wish to cancel your order, please contact us before the order has been dispatched.

We will make reasonable efforts to cancel eligible orders.

Once an order has been dispatched, cancellation may no longer be possible.

Damaged, Incorrect or Missing Products

Please contact us within 48 hours of delivery if:

• You received the wrong product
• Your product arrived materially damaged
• An ordered product is missing
• The product packaging appears materially tampered with or compromised

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photograph of the shipping package/label
• Photographs showing damage where applicable
• Unboxing video, if available

Please retain the original product and packaging while the issue is being reviewed.

Food Product Returns

For food-safety and hygiene reasons, we generally cannot accept returns of opened, used or consumed food products due simply to a change of mind, personal preference or taste.

This does not affect remedies available under applicable law where a product is defective, damaged, incorrectly supplied or otherwise does not conform to applicable requirements.

Refund or Replacement

Once an eligible claim has been reviewed and approved, LiveWell may provide an appropriate resolution such as:

• Replacement of the affected product
• Refund for the affected product/order
• Another remedy required under applicable law

If we require the product to be returned, our customer-support team will provide instructions.

Refund Method

Approved refunds will normally be initiated to the original payment method used for the purchase.

After we initiate a refund, your bank, UPI provider, card issuer or payment provider may require additional processing time before the amount appears in your account.

Priority Shipping Charges

Charges paid specifically for next-day, priority, express or other premium delivery services may not be refundable where that premium delivery service was successfully provided, except where otherwise required by applicable law.

Contact for Refunds & Cancellations

Email: livewellnourish@gmail.com
Phone/WhatsApp:

Please provide your order number when contacting us.